Reglaze questions & facts

We have our own laboratory meaning that we do not have to send your glasses to a third party.

Fill in and submit the form above and we will send you a Royal Mail tracked and insured pre-paid box. We will need a copy of your prescription (this is yours by law and has to be given to you as soon as leaving the testing room). The prescription has to be no more than two years old or we will not be able to use it. Put your frame and prescription in the box and post them to us.

When we have analysed your glasses we will be able to determine which type of lens you have. We will then contact you to discuss the options available.

Prices on our website include the fitting costs for standard full metal, plastic and semi-rimless frame.

There are extra charges for fitting lenses into certain specialist frame types due to the extra work and time involved with these frame types.
Rimless frames are an additional £10
Lindberg frames are an additional £30
Inline frame types such as Mykita frames are an additional £30
Wrap frames with a very curved frame are an additional £30

If you are unsure of the frame type you have then please email us and our team will be happy to advise you.

We only supply lenses to prescriptions no higher than +8.00 or -8.00 combined

Single vision lenses can take up to seven working days from the confirmation date. Varifocals and Bi-focals make take up to ten working days.

Yes! One of our standard packs will usually fit 2 regular size pairs of glasses. If you have larger frames or more than 2 pairs, you can contact us for a larger box or simply apply the Free Post label from our pack on your own packaging.

We have a 30 day returns policy. If for any reason you wish to return your glasses please contact us. Please retain your old lenses and if a problem arises send these back with your glasses.

There are some restrictions – we will know based on your prescription and frame style which combination is suitable.

Single vision lenses provide a single focus for the eyes, e.g. distance, reading or PC glasses

No – quality does vary. Our costs include the Kodak lenses with the options of additional coating. However we can supply premium single vision lenses from Essilor, Zeiss, Nikon and Hoya. Premium lenses come with premium coatings that offer a two year guarantee against scratches.

Yes – we deal with manufacturers such as Essilor, Zeiss, Nikon and Hoya. When we receive your existing varifocals we can advise more accurately which brand or style of varifocal is suited to you.

Using the following instructions, you will need a non-permanent marker pen that will write on glass/plastic:

By yourself:

• Put on your frame and make sure that it is sitting in a comfortable position (where you would naturally wear your glasses).
• Make sure you are standing directly in front of a mirror, as close as possible, and hold the marker pen in front of you. Now close your right eye and bring the marker pen towards your left eye and simply place a small dot on the lens directly in front of the middle of your pupil.
• Now repeat the same process for the other eye.

Getting someone else to mark them:

• Put on your frame and make sure that it is sitting in a comfortable position (where you would naturally wear your glasses).
• Sit in a natural position such as a driving position
• Get someone to sit opposite you, and ensure they are eye level with you.
• Look into the distance, as if you are looking through them, and get them to dot the lens with the marker pen precisely over the pupil.
• Repeat for the other eye.

If you currently wear Varifocals we can accurately duplicate the measurements from your own Varifocal lenses. Lenses  in Glasses cannot be held responsible for measurements that are taken incorrectly by yourself.

If you require help please contact us for advice.

We can reglaze all Ray-Ban frame styles including sunglass frames and rimless frames with prescription lenses.

Yes we can but there is an additional charge of £10 as these are all hand-drilled and more labour intensive.

Distance – usually used for everyday glasses, e.g. television, driving, etc.

Intermediate – specifically used for PC work

Near – used solely for close-up work such as reading

In order to ensure we tailor your new lenses to your exact needs it is best for us to see your glasses first. When we have discussed your order and you decide to go ahead we can send an invoice via PayPal or process the Card payment though our SagePay secure server.

We accept payment through PayPal and accept most major credit/debit cards which are processed through secure SagePay.

Basic compensation for actual loss: Up to £100 or the market value whichever is lower and the fee repaid. Evidence of the actual loss must be provided to enable Royal Mail to determine the value of the contents of the packet.

Such evidence might be receipts, bank or credit card statements, details of age, catalogue price.

PayPal record, invoices, manufacturing costs, auctioneers valuation, and repair costs in the case of damage.

This list is not exhaustive and is for illustrative purposes only.

Tracked delivery (box must be taken to Post Office or collected by Royal Mail via click and drop to be tracked and insured)

Standard postage is free of charge or you can pay an extra £4 for 1st Class recorded delivery or £7 for Special Delivery. Free postage is at your own risk (this is not recorded). We highly recommend opting for the Special Delivery to give yourself peace of mind should anything happen to your frame in transit.

Royal Mail Special Delivery Guaranteed. Basic compensation for actual loss: Up to £500 for the Royal Mail Special Delivery Guaranteed by 9am® service and £500 for the Royal Mail Special Delivery Guaranteed by 1pm® service or the market value whichever is the lower and the fee repaid. Evidence of the actual loss must be provided to enable Royal Mail to determine the value of the contents of a packet. Such evidence might be original receipts, bank or credit card statements, details of age, catalogue price, PayPal record, invoices, manufacturing costs, auctioneers valuation, and repair costs in the case of damage claims. This list is not exhaustive and is for illustrative purposes only.

Royal Mail Signed For. For stamped, metered and by account items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £50.

Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

​1st Class. For stamped, metered and by account items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £20.

Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

Reglazing a frame does carry a small risk of damage, for this reason we cannot accept any responsibility for breakages. Don’t worry, if we have doubts we will advise you immediately.

Lindberg frames do run the risk of breakage if they are more than 4yrs old and have had several reglazes. All Lindberg frames are glazed at your own risk.

We recommend that you send your glasses Royal Mail Special Delivery and make sure they are in a hard case to reduce the risk of damage. We can return your glasses using the same method.

We no longer accept NHS vouchers, however we are still accepting Eye Care vouchers. Please advise us if you are going to use this towards the purchase of your lenses as voucher values do vary.

We are unable to make up glasses using out of date prescriptions. It is in your best interest that we adhere to the legal requirements associated with making up of spectacles.

Glasses prescriptions have expiration dates because your eyes change over time, causing your current glasses prescription to be inaccurate. Glasses made with out-of-date prescriptions may cause headaches, visual eye strain, and blurry vision, resulting in serious accidents. We strongly recommend having a regular sight test.

We can fit lenses for prescriptions that have prism added, there is a charge of £10 per eye for this.

If you are having single vision lenses fitted into your frame your lenses will be made to order and so the price will differ to the stock lens prices on our price list.

We will also need accurate pupil measurements to fit your new lenses, if you are in doubt about your requirements just email our customer services team or enquire via our contact form.