REGLAZE QUESTIONS & FACTS

A: We accept payment through PayPal and accept most major credit/debit cards which are processed through secure SagePay

A: In order to ensure we tailor your new lenses to your exact needs it is best for us to see your glasses first. When we have discussed your order and you decide to go ahead we can send an invoice via PayPal or process the Card payment though our SagePay secure server.

A: Single vision lenses provide a single focus for the eyes, e.g. distance, reading or PC glasses.

A: Distance – usually used for everyday glasses, e.g. television, driving, etc.
Intermediate – specifically used for PC work
Near – used solely for close-up work such as reading

A: No – quality does vary. Our costs include the Kodak lenses with the options of additional coating. However we can supply premium single vision lenses from Essilor, Zeiss, Nikon and Hoya. Premium lenses come with premium coatings that offer a two year guarantee against scratches.

A: Yes – we deal with manufacturers such as Essilor, Zeiss, Kodak, Nikon and Hoya. When we receive your existing varifocals we can advise more accurately which brand or style of varifocal is suited to you.

A: Request a free re-glaze pack and we will send that out to you. We will need a copy of your prescription (this is yours by law and has to be given to you as soon as leaving the testing room). The prescription has to be no more than two years old or we will not be able to use it. Put your frame and prescription in the free re-glaze pack and post them to us.

A: When we have analysed your glasses we will be able to determine which type of lens you have. We will then call you to discuss the options available.

A: Single vision lenses can take up to seven working days from the confirmation date. Varifocals and Bi-focals make take up to ten working days.

A: Yes we can but there is an additional charge of £10 as these are all hand-drilled and more labour intensive.

A: Reglazing a frame does carry a small risk of damage, for this reason we cannot accept any responsibility for breakages. Don’t worry, if we have doubts we will advise you immediately.

A: There are some restrictions – we will know based on your prescription and frame style which combination is suitable.

A: We have our own laboratory meaning that we do not have to send your glasses to a third party.

A: We have a 30 day returns policy. If for any reason you wish to return your glasses please contact us. Please retain your old lenses and if a problem arises send these back with your glasses.

A: Standard postage is free of charge or you can pay an extra £3.95 for 1st Class recorded or £7.50 for Special Delivery. Free postage is at your own risk (this is not recorded).

Royal Mail Special Delivery Guaranteed. Basic compensation for actual loss: Up to £500 for the Royal Mail Special Delivery Guaranteed by 9am® service and £500 for the Royal Mail Special Delivery Guaranteed by 1pm® service or the market value whichever is the lower and the fee repaid.

Royal Mail Signed For. For stamped, metered and by account items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £50.00.
Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

​1st Class. For stamped, metered and by account items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £20.00.
Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

A: We recommend that you send your glasses Royal Mail Special Delivery and make sure they are in a hard case to reduce the risk of damage. We can return your glasses using the same method.

A: We no longer accept NHS vouchers, however we are still accepting Eye Care vouchers. Please advise us if you are going to use this towards the purchase of your lenses as voucher values do vary.

A: Using the following instructions, you will need a non-permanent marker pen that will write on glass/plastic:

By yourself:

  • Put on your frame and make sure that it is sitting in a comfortable position (where you would naturally wear your glasses).
  • Make sure you are standing directly in front of a mirror, as close as possible, and hold the marker pen in front of you. Now close your right eye and bring the marker pen towards your left eye and simply place a small dot on the lens directly in front of the middle of your pupil.
  • Now repeat the same process for the other eye.

Getting someone else to mark them:

  • Put on your frame and make sure that it is sitting in a comfortable position (where you would naturally wear your glasses).
  • Sit in a natural position such as a driving position
  • Get someone to sit opposite you, and ensure they are eye level with you.
  • Look into the distance, as if you are looking through them, and get them to dot the lens with the marker pen precisely over the pupil.
  • Repeat for the other eye.

If you currently wear Varifocals we can accurately duplicate the measurements from your own Varifocal lenses.
Lenses  in Glasses cannot be held responsible for measurements that are taken incorrectly by yourself.
​If you require help please contact us for advice.